Terms of use

1. Acceptance of Terms

By accessing or using the services provided by Aspire Fiber ("Aspire," "we," "us," or "our"), including but not limited to broadband internet access, equipment, the Aspire Fiber app, other applications, and related services (collectively, the "Services"), you ("Customer," "you," or "your") agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, you may not access or use the Services.

2. Services Provided

Aspire offers residential broadband internet services with symmetrical speeds via a 100% fiber-optic network. Service plans include:

Fast (500 Mbps): $70/month
Faster (1 Gbps): $90/month
Fastest (2 Gbps): $110/month
Lightspeed (5 Gbps): $180/month
Infinite (10 Gbps): $350/month

All plans include:

Free home installation
Free ONT included in all plans
Free WiFi 6/7 routers included with 1 Gig plans & up
No data caps
Symmetrical Speeds
Access to the Aspire Smart Home App (featuring parental controls, cyber controls, usage reports, and cyber protection)
Access to the Aspire Fiber app for account management, billing and payments, connection status, and Wi-Fi device information

3. Billing and Payment

3.1 Monthly Billing

Services are provided on a month-to-month basis. By subscribing, you authorize Aspire to bill your designated payment method monthly in advance for the selected service plan and any applicable taxes or fees.

Invoices are due within five (5) days of receipt.

3.2 Payment Methods

Payments can be made via credit/debit card or ACH transfer. To qualify for promotional offers, customers must enroll in both autopay and paperless billing. Failure to maintain these enrollments may result in the forfeiture of promotional discounts. A $3 credit card processing fee applies. Effective August 1, 2026, a $5 processing fee will be applied to all payments made by physical check. Customers may also pay via ACH to avoid these fees.

3.3 Late Payments

Payments are due on the billing date specified in your account. If payment is not received within five (5) days of receipt of the invoice, a $10 late fee will be added to the customer's account.

Accounts that remain delinquent for thirty (30) days may be subject to service suspension or termination. Aspire reserves the right to charge late fees and suspend or terminate Services as permitted by applicable law.

4. Promotions and Discounts

Promotional offers are contingent upon enrollment in autopay and paperless billing. Aspire reserves the right to modify or terminate promotional offers at any time. Eligibility for promotions is determined at Aspire's sole discretion.

5. Equipment and Installation

Aspire provides all customers with an Optical Network Terminal (ONT) required to access service. Customers on qualifying plans receive a Wi-Fi router at no additional cost, with Wi-Fi 6 or Wi-Fi 7 models provided based on the selected plan. Wi-Fi 7 routers are included with 5 Gig plans, while router inclusion begins at 1 Gig plans and above. All Aspire-provided equipment remains the property of Aspire Fiber.

Upon termination of Services for any reason, the customer is required to return all Aspire-provided equipment in a timely manner, in accordance with return instructions communicated by Aspire at the time of service cancellation.

Aspire reserves the right to determine the return method, which may include drop-off, or another designated process. A $250 non-return fee will be charged to the customer's account if equipment is not returned as required.

6. Acceptable Use Policy

Customers agree to use the Services in compliance with all applicable laws and Aspire's Acceptable Use Policy. Prohibited activities include, but are not limited to:

Unauthorized access or use of data, systems, or networks
Transmission of unlawful, harassing, defamatory, or threatening content
Distribution of viruses, malware, or other harmful software
Engaging in activities that disrupt or degrade network performance
Attempting to access another customer's information, interfering with the Services, or reverse-engineering the Aspire Fiber app

Aspire reserves the right to suspend or terminate Services for violations of this policy.

7. Service Availability and Performance

While Aspire strives to provide uninterrupted Services, including the Aspire Fiber app, we do not guarantee continuous availability. We may change, suspend, or discontinue the app or any of its features at any time. Factors beyond our control, such as network congestion, system upgrades, or maintenance, may affect service quality. Aspire is not liable for service interruptions or performance issues.

8. Termination

Either party may terminate the Services at any time. Upon termination, customers must return all Aspire-provided equipment in accordance with Section 5. Aspire may terminate Services for non-payment, violation of these Terms, or other lawful reasons.

9. Limitation of Liability

Aspire shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising out of or relating to the use or inability to use the Services. Aspire's maximum liability under any theory of law shall be limited to the total amount paid by the customer to Aspire for the Services in the three (3) months immediately preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Aspire, its affiliates, officers, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable attorney fees) arising out of or in any way related to your use of the Services or violation of these Terms.

11. Dispute Resolution

Any disputes arising under these Terms will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration will take place in the state where the Services are provided, unless otherwise agreed by both parties. You agree to waive your right to file a lawsuit in court or participate in a class action related to any disputes.

12. SMS Terms of Service

SMS Consent Communication: The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications: If you have consented to receive text messages from Aspire Fiber, you may receive messages related to the following:

Appointment reminders
Follow-up messages
Billing inquiries
Promotions or offers (if applicable)

Example: "Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from (Brand Name) at any time."

Message Frequency: Message frequency may vary depending on the type of communication. For example, you may receive up to 3 SMS messages per week related to your appointments or account status.

Potential Fees for SMS Messaging: Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method: You may opt in to receive SMS messages from Aspire Fiber in the following ways:

Verbally, during a conversation
By submitting an online form
By filling out a paper form

Opt-Out Method: You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link). Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:

Message and data rates may apply.
You can opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our Privacy Policy and Terms of Use pages.
Message frequency may vary.

13. Changes to Terms

Aspire reserves the right to update or modify these Terms at any time. Changes will become effective upon posting to Aspire's website. Your continued use of the Services following the posting of any changes constitutes acceptance of those changes.

14. Aspire Fiber App Terms

Use of the app. The app is part of your Aspire service and is subject to your Subscriber Agreement and Acceptable Use Policy; where they conflict, those documents control. It is for use by the account holder and anyone they authorize, and you are responsible for keeping your account and device secure.

Payments and autopay. Payments through the app are processed by a third-party payment processor. Saving a payment method and turning on autopay authorizes Aspire to charge it for your statement balance on your autopay date until you turn autopay off. A payment that is later reversed will be reinstated to your balance.

Information and availability. Connection and Wi-Fi information shown in the app reflects what our equipment reports and may be delayed or incomplete. We may change, suspend, or discontinue the app or any feature at any time.

Acceptable use. Do not attempt to access another customer's information, interfere with the service, or reverse-engineer the app.

Disclaimer and governing law. The app is provided "as is." To the maximum extent permitted by law, Aspire is not liable for indirect or consequential damages arising from your use of the app. These terms are governed by California law.

15. Contact Information

If you have any questions about these Terms or the Services, please contact us by following the below link: Contact Us.